Why our awards matter
At Travel Insurance Direct (TID), we’re proud to be recognised by independent industry bodies for our innovation, service excellence, and customer focus, achievements that underscore our commitment to helping Australians travellers.
WeMoney Insurance Awards
Digital Travel Insurer of the Year — Winner 2025
TID was recognised as the top digital travel insurer in Australia, highlighting our investment in seamless online experiences, intuitive app features, and customer-centric digital tools to help our travellers.
Best Adventure Travel Insurance – Finalist 2024
Prestigious award recognising TID as a finalist in the best adventure travel insurance category.Customer Service Awards
Customer Experience Initiative of the Year Winner
Auscontact awards
2023
Service Excellence Award
2025, 2024, 2022, 2021
CCW Excellence award for Customer Contact Transformation of the Year
2024
CSIA Australian Service Excellence
2025
What these awards mean for you
Our awards aren’t just trophies, they reflect:
- Recognition by independent judging panels and consumer platforms.
- Proven digital experience for modern travellers.
- Service excellence across customer support and claims touchpoints.
- Continuous product improvement based on real traveller feedback.
- Over 25 years helping Australians travelling to over 100 countries worldwide.
See what our customers have to say about us
Why choose Travel Insurance Direct?
Our travel insurance plans – The Works, Domestic, The Basics and Annual Multi Trip - offer cover for a number of benefits for your next big trip. Some of our travel insurance cover highlights include:
Just like choosing the perfect destination for your next getaway, selecting a travel insurance plan to suit your needs may be just as important. We have four plans to choose from, each offering a different level of cover. Check out each of the plans below where you'll find loads of information about each one. If you're taking some time to explore your own backyard, our Domestic plan protects you for trips within Australia. It can cover you for car hire excess, lost or stolen valuables and cancelled accommodation. Our most popular plan, The Works offers broad cover for international trips including cover for costs such as unlimited medical expenses for up to 12 months and cancellation as well as added benefits. Sticking to a shoestring budget? The Basics plan is designed for travellers who want coverage for all the important things, like hospital bills and stolen luggage, without breaking the bank. Are you a frequent flyer? If you travel often for business, or have a few holidays coming up, our Annual Multi Trip plan could be for you. Made for globetrotters, your trips can be up to 35 days in duration and there is no limit to the number of trips you can take during a 12 month period. This is a brief summary of cover only and does not include the full terms, conditions, limitations and exclusions. Read the PDS before purchasing.Travel insurance plans for every type of holiday
Domestic
The Works
The Basics
Annual
Ready to go?
As soon as you book your tickets you should consider booking travel insurance to make sure you’re covered in the lead-up to, and during your trip. Start by getting a quote below.